Security Manager

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Description

The Simba Group, a partner of VAS Global Services, is seeking a Security Manager to support Visa Application Centre operations in Kenya. The Security Manager is responsible for ensuring the physical, information, and process security of the Visa Application Centre (VAC) by implementing and enforcing embassy, client, and corporate security policies, protecting passports, applicant data, cash, and staff, and preventing fraud, theft, data breaches, and operational risk. The Security Manager is accountable for maintaining a secure, compliant, and audit-ready environment across all VAC operations.

Key Duties & Responsibilities

1. Security & Risk Management: a. Implement and maintain physical, document, and data security controls across the VAC. b. Ensure zero tolerance for passport loss, data leaks, or fraud. c. Maintain CCTV, access logs, vaults, and restricted zones. d. Secure handling procedures for passports and sensitive documents. e. Managing contracted security guards and control room staff. f. Coordination with external authorities including liaison with local police, civil defense, and embassy security teams.
2. Incident & Investigation Management: a. Lead investigations into security breaches, misconduct, or operational risks. b. Ensure all incidents are reported within 24 hours and corrective actions are completed. c. Maintain evidence, logs, and compliance documentation. d. Conducting periodic security risk assessments & vulnerability analysis. e. Business Continuity Plan (BCP) for security incidents and Crisis coordination with management.
3. Compliance & Audit: a. Ensure readiness, internal, ISO, and mystery audits. b. Enforce compliance with GDPR, data privacy, and embassy security protocols. c. Provide monthly security performance reports and audit findings tracking.
4. Training & Awareness: a. Conduct security training, drills, and certifications for all staff. b. Promote a security-first culture across the organization. c. Developing and updating security SOPs and policy enforcement and disciplinary recommendations.

Requirements

Education:

1. Minimum: A degree in Security Management, Criminal Justice, IT Security, or Risk Management

Experience:

1. 5-8 years in security, compliance, or risk management
2. Experience in visa centres, BPO, banking, government services, or high-security environments
3. Exposure to ISO, GDPR, or embassy security frameworks preferred

Behavioural Competencies:

1. Entrepreneurship
2. Quality & Service Orientation
3. Teamwork & Collaboration
4. Diversity Sensitivity
5. Personal and Professional Development
6. Delivering Results
7. Communication
8. Leadership

Functional Competencies:

1. Risk assessment and management
2. Incident Response and Crisis Management
3. Investigation and Reporting
4. Fraud Prevention & Investigation
5. Data Protection and Privacy
6. Audit & Certification Management
7. Risk and Compliance Control

Others/Extra Details

Additional Requirements:

1. Ability to read, write and speak fluently in local language
2. Ability to read, write and speak fluently in English
3. Knowledge of an additional international language would be helpful
4. Experience of working in a culturally diverse environment
5. Cross functional expertise

KPIs:

1. Zero loss of passports, documents, biometric data, or cash; targets met as per Corporate Security and Embassy requirements
2. 100% compliance with Embassy, client, and internal audit requirements; satisfactory audit scores achieved at all times
3. All security incidents, breaches, or irregularities to be logged, investigated, and closed within the prescribed SLA
4. Immediate reporting of all incidents to the Reporting Manager, Head of Operations, and Country Manager within 24 hours of occurrence
5. Zero incidents related to fraud, staff integrity, data breaches, or process violations
6. 100% of staff to complete mandatory security training and internal security certifications as scheduled by HR and Management
7. Full adherence to SOPs, data privacy, GDPR, and Embassy security protocols across all operational areas
8. Effective monitoring of CCTV, access controls, vaults, and restricted areas to ensure continuous protection of assets
9. Conformance to all Internal Audit requirements and Internal Process Certifications for security-related processes
10. Maintenance of Security Incident Logs and Risk Registers, with root-cause analysis (RCA) and corrective actions implemented to prevent recurrence
11. Control and optimize costs related to guards, CCTV systems, access control, and other security infrastructure
12. Prevention of financial losses arising from fraud, theft, passport loss, or security lapses
13. Minimize the risk of embassy penalties, contract breaches, and reputational damage through strong security governance
14. Ensure the protection of the Company's brand, Diplomatic Mission trust, and client confidence through a secure and compliant Visa Application Centre