Back Office Officer

Download Job Details

Description

Simba Group, a partner of VAS Global Services, is seeking a Back Office Officer to support Visa Application Centre operations in Ethiopia. To conduct quality checks on applications and documents, handles backend data entry, stores applications securely, and ensures timely submission to the relevant government authorities.

Key Duties & Responsibilities

1- Document Processing and Accuracy: a. Ensure efficient handling of back-office tasks including quality check of applications while maintaining a low error rate. b. Support other services including attestation where required. c. Store documents in an organized manner and prepare to send for attestation or delivery following the set standards and processes.

2- Turnaround Time Optimization: a. Process requests within defined turnaround time standards.

3- Data Management and Integrity: a. Maintain secure and organized records with high accuracy.

4- Support for Operational Efficiency: a. Assist in improving administrative processes to enhance service delivery.

5- Reporting and Compliance: a. Ensure all documentation aligns with regulatory and internal compliance requirements.

Requirements

Education:

1. Minimum: High School Diploma / Pursuing Graduation (Minimum 12 years of Formal Education)
2. Additional: Graduate or global equivalent

Experience:

1. Strong background in administrative and back-office functions
2. Process oriented
3. Attention to detail to ensure a high level of accuracy in documentation
4. Time management
5. Well organized
6. Adaptable

Behavioural Competencies:

1. Entrepreneurship
2. Quality & Service Orientation
3. Teamwork & Collaboration
4. Diversity Sensitivity
5. Personal and Professional Development
6. Delivering Results
7. Communication
8. Customer Service Orientation

Functional Competencies:

1. VAC Operation Management

Others/Extra Details

Key Interactions:

External: 1. Vendor 2. Missions 3. Tourism Department

Internal: 1. Departments within VAS Services 2. Reporting Manager 3. Colleagues/Team members

Additional Requirements:

1. Ability to read, write and speak fluently in local language
2. Ability to read, write and speak fluently in English
3. Typing Speed
4. Well versed with MS Office

KPIs:

1. Turnaround time (TAT)
2. Error rate
3. Efficiency in preparing document for courier transport