Submission officer

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Description

The Simba Group, a partner of VAS Global Services, is seeking a Submission Officer to support Visa Application Centre (VAC) operations. The Submission Officer will be responsible for processing visa applications, handling customer queries, and ensuring accurate data entry while maintaining compliance with security and operational standards.

Key Duties & Responsibilities

• Application Processing – Review and collect visa applications accurately and efficiently.
• Customer Support – Handle applicant inquiries professionally via walk-ins, phone, or email.
• Data Entry & Compliance – Maintain accurate records and ensure compliance with SOPs and security standards.
• Queue & Process Management – Support smooth applicant flow and timely processing during peak hours.
• Administrative Support – Assist with reporting, logistics, and passport handling activities.

Requirements

Education:

• Minimum: High School Diploma / Pursuing Graduation (Minimum 12 years of Formal Education)
• Additional: Graduate or global equivalent preferred

Experience:

• 1–2 years of experience in customer service or service industry
• Experience in travel, tourism, or visa operations preferred
• Basic MS Office and typing skills
• Strong communication and customer handling skills

Others/Extra Details

Behavioural Competencies:

• Quality & Service Orientation
• Teamwork & Collaboration
• Communication
• Customer Service Orientation

Functional Competencies:

• VAC Operations Support
• Customer Service
• Data Accuracy & Compliance
• Process Management